Terms of Service
Terms of Service
Version 1.0 · Effective 6 October 2026 · For Self-Service and Consultation Tier Services
Please read this document carefully before making any payment or proceeding with any paid service through AudLex. By making a payment or confirming your instruction, you confirm that you have read, understood, and agreed to these Terms of Service in full.
On the self-service tier, ticking the terms of service box at checkout confirms that you are asking us to begin work within the first 14 days of this agreement, and that you understand that if you later cancel you will pay for the work done up to that point. For a consultation, work does not begin within the first 14 days unless you ask us in writing, and we agree, before you pay. See Section 5 for the full position.
1. Who We Are
AudLex is operated by AudLex Ltd, a company registered in England and Wales, company number 17429334. Oscar Gregory Nyoni is the sole practitioner responsible for the legal guidance offered through the Platform. He is completing the LLB (Hons) at Arden University on the SQE pathway, is not yet admitted to the roll of solicitors by the SRA, and is not currently authorised by the Immigration Advice Authority (IAA).
2. The Nature of This Service
AudLex provides educational guidance, not regulated legal advice and not formal legal representation.
Educational guidance means Oscar Gregory Nyoni will provide information about immigration law, relevant legal routes, the documents and evidence typically required, and a structured analysis of your situation. This helps you understand your situation, your options, and the steps involved in pursuing a particular route.
It is not a solicitor-client relationship. It does not constitute legal advice within the meaning of the Legal Services Act 2007. Oscar will not act as your legal representative, file applications, or communicate with the Home Office on your behalf unless and until he holds appropriate SRA or IAA authorisation.
3. Personal Use of Guidance and Documents
The guidance, case summary, evidence map, and any document AudLex produces for you are prepared for your personal circumstances only, based on the information you provide. They are not transferable.
You must not pass this guidance or any document to another person for that person to rely on in their own immigration matter. Every case is different, and guidance prepared for your circumstances may be inaccurate or actively harmful if applied to someone else's situation. If another person needs guidance, they should complete their own free assessment through AudLex.
If you are a professional adviser or an organisation using AudLex on a client's or service user's behalf, you must not present AudLex's guidance or any document it produces as your own advice, or as advice given under your own professional or organisational responsibility. AudLex's guidance is provided directly to the individual it concerns, on the basis set out in this document and the AI Use & Accountability Statement, and remains attributable to AudLex.
4. Fees
Fees are as published on the Services page at audlex.co.uk. All fees are inclusive. Payment is required in full before any service begins. A payment confirmation will be sent to you on successful payment.
If work beyond the service you booked becomes necessary, we will explain in writing what it involves, why it is needed and what it will cost. We will not begin it unless you agree in writing, and you are free to decline. Additional work is a separate agreement on its own written terms, which set out its fee, its start date and what happens if you cancel.
5. Cancellation and Refunds
If you cancel before work on your matter has begun, we will refund the fee paid in full.
We do not begin work within the first 14 days unless you ask us to. Where you have asked us, before payment, to begin work within the first 14 days, you accept that if you then cancel, you will pay us for the work done up to the time you tell us you wish to cancel, in proportion to the full service, and we will refund the rest. You also accept that your right to cancel ends once the service has been fully carried out.
For self-service documents, that request and acceptance is given by you at the point of payment, by ticking the terms of service box. For consultation and document-preparation support, we ask you in writing, and you agree in writing, before you pay.
If you cancel more than 14 days after payment and before work has begun, we may deduct our direct payment processing costs from the refund. If AudLex is unable to complete a service, or the error is ours, a full refund will be issued. Nothing in this clause affects your other rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other consumer protection law.
Concerns about service quality should be raised through the contact form. Oscar will respond within 5 working days.
6. Confidentiality and Data
Oscar treats all information you share as confidential. Your personal details, immigration history, and case content will not be shared with any third party without your explicit consent, except where required by law. Full data handling details are set out in the Privacy Policy and the AI Use & Accountability Statement.
7. Governing Law
These Terms are governed by the law of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Versions and Copies
These Terms are issued by version and date. A copy exactly as they stood on the date you engaged us is available on request by email, and you may print it if you wish.
Version History
Version 1.0, effective 6 October 2026: replaces the Terms of Engagement (Version 4.0). Adds payment for work done on an early start, additional work and copies by email.
Terms of Service · Version 1.0 · Effective 6 October 2026 · AudLex · See also: Privacy Policy · AI Use & Accountability Statement